AdventHealth Center Ice Code of Conduct and Related Policies, Procedures


The safety and security of all participants at Center Ice are integral parts of our operations.  In pursuit of that, Center Ice maintains a detailed Code of Conduct and adheres to local and national policies and programs that govern behavior by participants, coaches, players, guests, parents and all others who participate in activities at the facility.

Center Ice works with numerous advocacy groups and regulators that seek to protect athletes, coaches and others. Below are links that describe some of that work, plus the Center Ice policies and procedures regarding Background Checks, Abuse Policy, U.S. SafeSport, U.S. Figure Skating and Reporting Abuse. If you have any questions, copies of the organization’s policies are available upon request. If at any time you have any questions or concerns please contact management at Center Ice.


Background Checks

Center Ice conducts criminal background checks on all prospective and current employees and volunteers when hired, and every three years thereafter. If Center Ice learns  a prospective or current volunteer or staff has been convicted of a crime that is sexual in nature involving an adult or a minor, that individual will be permanently banned from all Center Ice activities and from volunteering at Center Ice.

Abuse Policy

Center Ice maintains a policy that will not tolerate the abuse/molestation of any minor participant in a Center Ice activity by any individual who volunteers, coaches or performs work at Center Ice. Neither consent of the participant to the contact, mistake as to the participant’s age, nor the fact the contact may have taken place outside a Center Ice function are defenses to a violation of this policy.

Center Ice requires all staff, employees, coaches and volunteers to read, understand and sign the Center Ice Abuse & Molestation Policy.

Center Ice will make decisions based on the safety of minor participants. Upon determination that the policy has been violated, the violator will be permanently banned from all Center Ice activities and from coaching or volunteering at Center Ice.

U.S. SafeSport

Congress in 2017 established U.S. SafeSport with the exclusive authority to address allegations of sexual abuse/misconduct within the U.S. Olympic & Paralympic committees. U.S. SafeSport maintains a reporting hotline, a trained staff of health professionals and investigators, as well as a database of individuals suspended or removed from sports activities. For information on SafeSport, please see If you have any questions, please contact Center Ice leadership, or other appropriate agencies.

Center Ice requires all staff, coaches and volunteers to acquire and maintain training and certification by U.S. SafeSport. Center Ice believes in the importance of this program and financially covers the cost of registration and renewal of its staff.

U.S. Figure Skating

Among other groups, Center Ice works with U.S. Figure Skating (USFS) to protect children and all others involved in the sport. Among other activities, USFS addresses the following types of misconduct: Sexual, physical, emotional, bulling, threats, harassment, hazing and willfully tolerating misconduct. For more information, please see

Reporting Abuse

Parents, relatives, guardians or others are strongly encouraged to report any concerns. The reporter is not required to have proof that abuse occurred before reporting, only that they “have reasonable cause to believe” that there is abuse. Additionally, any company volunteer or staff who suspects or has reasonable cause to believe that a minor is the victim of abuse/molestation while participating in any company activity must immediately report this circumstance to top management at Center Ice.

In the event you have a concern, please immediately contact Pauline Snyder, AGM at 813-803-7372. In the event the AGM is not available, please seek out the highest-ranking Center Ice executive available. When making your report, explain as best you can:

  • Information on the situation including all physical and behavioral indicators
  • Any immediate concerns about the child’s safety
  • Location of the child
  • Other children who may be affected
  • What you think happened or is happening to the child
  • Nature of the child’s disability, if any
  • Information about the family, parents and alleged offender(s)

Name of a key support person, i.e. a psychologist, tutor, teacher or others

If circumstances warrant it, you can report abuse/molestation to the Pasco County Sheriff’s Department and/or the Florida Abuse Hotline. The Pasco County Sheriff’s Office is one of six sheriffs’ offices in the State of Florida that investigates reports of child abuse, exploitation of children, abandonment and/or neglect. All reports investigated by Child Protective Investigators are first reported to the Florida Abuse Hotline. The statewide hotline, located in Tallahassee, receives reports of alleged abuse, abandonment and/or neglect and routes the calls to the county where the child(ren) are located at the time the report is made. The State’s decision to contract protective investigations with the Pasco Sheriff’s Office allows for the utilization of expertise and experience of the sheriff’s office in an effort to produce the best outcomes for children and families in our communities.

The Pasco County Sheriff’s Department Operation Center can be reached as follows: For emergencies, dial 9-1-1. For non-emergencies, dial 727-847-5878.  The Florida Abuse Hotline can be reached as follows:

  • Online reporting (with or without attached documents) can be made at
  • Or you can call them (toll free) at 1-800-96-ABUSE, 1-800-962-2873, Florida Relay 711 or TTY 1-800-955-8771
  • Or fax them at 1-800-914-0004.


The Florida Abuse Hotline accepts reports 24 hours a day and 7 days a week of known or suspected child abuse, neglect, or abandonment and reports of known or suspected abuse, neglect, or exploitation of a vulnerable adult.  The Hotline indicates that personal information of the individual reporting abuse will always remain confidential, and individuals can remain confidential.

If you suspect or know of a child or vulnerable adult in immediate danger, call 911.

Legislation, signed by Gov. Rick Scott, requires any individual who suspects that a child has been abused by any person to report that to the Florida Abuse Hotline. Penalties for those who suspect a child is being abused but fail to report it have been increased from a misdemeanor to a felony. Financial penalties also have increased.