Frequently asked questions
Most frequent questions and answers
- Students should arrive at least 15 minutes before class to get their skates on and prepare for class
- Adults should arrive at least 20 minutes before class to get their skates on and prepare for class.
Athletes are required to wear full hockey equipment on the ice.
**NOTE: AdventHealth Center Ice DOES NOT provide or rent helmets, jackets, gloves, gear, or socks.**
- If you have not already registered, do so at the guest services desk.
- Skate rentals are available if needed.
- View locker room and rink assignments on TV screens located in the lobby.
- Cancellation information will be posted 2-hours before the Class begins.
- There are no make-up classes.
- Refunds are ONLY given for the following situations and are strictly enforced:
- Notification of withdrawal from class two weeks prior to the first lesson.
- Adult medical emergency with copy of physician’s verification provided.
- **All requests must be submitted via E-mail to the Hockey Department**
Gift Cards are available at the Front Desk or you can purchase them online!
